Pepwave Soho mk3 won't connect to any hotspot wireless or usb

I have a soho mk3 that I used to have internet via an iphone 6s but when t-mobile started throttling me I unplugged it and only used internet off the iphone. After 2 weeks I wanted to see if anything had changed as far as throttling so I plugged it back in. I then tried to connect to the iphone but it won’t connect. I can see it on the list but it won’t connect. I then tried a Verizon 7730L hotspot and was going to connect but it doesn’t show up? I then tried to connect via usb and it says “unknown device”

The Verizon 7730L hotspot is not compatible (yet).
Please find a compatibility list by clicking here.

Please visit this page.
It will guide you to opening a support ticket, so that Peplink can work on getting your MiFi supported.
You will need perform some actions yourself, before opening a support ticket.

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