Pepwave Max HD2 LTE Not detecting any sim card

Just received the HD2 LTE, inserted a verizion sim into slot one, booted it up, waited, waited, and waited to no avail. It is still sitting here displaying “No SIM Card Detected” I have “reloaded SIM” I have rebooted the router, I have swapped the card to slot 2. No dice with any attempt to get the card to work. Any suggestions, oh by the ways, any thin?

It sounds like you may be inserting it wrong or are using the wrong size SIM card. It should be the full size 2FF SIM card.

The card is a 2FF from Verizon, and it is inserted with the cip facing the router.

Please open a support ticket for further investigation: