Pepwave Max HD2 LTE Not detecting any sim card


#1

Just received the HD2 LTE, inserted a verizion sim into slot one, booted it up, waited, waited, and waited to no avail. It is still sitting here displaying “No SIM Card Detected” I have “reloaded SIM” I have rebooted the router, I have swapped the card to slot 2. No dice with any attempt to get the card to work. Any suggestions, oh by the ways, any thin?


#2

It sounds like you may be inserting it wrong or are using the wrong size SIM card. It should be the full size 2FF SIM card.


#3

The card is a 2FF from Verizon, and it is inserted with the cip facing the router.


#4

Please open a support ticket for further investigation:
https://contact.peplink.com/secure/create-support-ticket.html