Just went on a wild ride trying to get service with T-Mobile (consumer) for a new Pepwave MAX BR1 Pro 5G. Initially everything went fine, they said my IMEI was compatible, signed me up for a 100GB for $50 post paid plan, sent me a SIM card, and I was up and running. But then it just stopped working the next day. One long chat session didn’t solve anything. Then I called in and got transferred to some tech that said the plan I was sold was a promotion that was only compatible with two T-Mobile devices, that they had blocked me, and I would need to get a different plan. He transferred me blind to another agent who had no idea what that guy meant and had no solutions. That agent transferred me to another agent who also had no idea. He really liked to tell me that they sold me a plan with no guarantees and that it was all my fault or Pepwave’s fault. But, it was really, really hard to forget what the first guy said.
I ended up cancelling and after a bit of arguing got a full refund. Very frustrating experience because everything I’ve read on this forum seems to indicate that this should have worked just fine. Any suggestions on magic words to make this go through if I try again?