Hi! New to the forum/community. Was hoping i could reach out about some issues we are having with our Pepwave BR1 Mini units. Please see detailed information below and perhaps you can guide us in the right path?
The problem we have, is that the wifi vanishes, and can not be seen by any computer or phone, until the unit is physically restarted.
We have currently 70 vehicles installed with a Pepwave BR1 Mini. Not every vehicle is in operation every day, usually around ~60 vehicles each day.
Every day, we have to visit 2-5 vehicles to restart their wifi, some in the morning, some in afternoon.
We were told by Peplink support to update to the newest firmware, otherwise to contact our reseller.
We have encountered this issue on almost every unit we have. Initial installations were Summer 2017
When wifi is down, all status lights appear normal. (Power solid, wifi blink, cellular solid)
We have tried:
units set by InControl to reboot at 4am every morning.
replaced the router with a brand new one, and still encountered this issue.
we have updated firmware to 8.0.0 and still encountered issue
replacing the SIM card
These units are powered by a 12v always-on wire.
One thing we’ve noticed, is that MANY of the units are going down in the same area. This is luckily in our office area, and it could be coincidence, but it seems like a vast majority start having this issue in this area.
We recently visited a vehicle to restart the modem, and as further troubleshooting, before restarting the device, plugged in my laptop to the LAN 1 port on the device. My laptop was not assigned a DCHP IP address from the network, and when I tried to force the IP, and ping the modem, I got no response. This just proves to me that it’s not just the WIFI going down, but that the device itself is either freezing up, or shutting down, but for some reason this doesn’t affect the status LEDs on the back of the device.
Also recently, I was able to connect my laptop to a unit that was down, and I was unable to get an ip address from DHCP. As well, if I used a static IP address (192.168.50.xxx) I was unable to connect to the gateway address. (192.168.50.1)