Hello,
I am trying to get a BR1 Mini working in Canada using a T-Mobile SIM with a public static IP. However, the device gets stuck at “Connecting…” for the WAN Connection Status.
Next to this it shows full blue bars, and the cell details shows a band has been found (see below), but the device does not show its IP or get connected.
We have confirmed roaming is enabled on the device, and we are using the APN advised to us by T-Mobile.
The SIM card has been tested and shown to work with its public static IP in the US. We have confirmed with T-Mobile that the SIM card has Canada roaming enabled.
T-Mobile has advised us that the device seems to be requesting an IPv4v6, which may cause issues while roaming. They want us to try changing the PDN to IPv4 only. I am not seeing any way to do this on the modem.
Is there any way to change the device to request the correct IPv4, or is there something else we are missing?
Thanks