PepVPN working but doesnt allow to ping computers on the other side

Product Discussion Peplink Balance
1

Hello, community. I would like some advice as I am having some issues regarding the implementation of the PepVPN feature between two locals of a client we have. The issue resides in not being able to ping a computer from site A to site B, but I can ping other equipment like IP phones. When I am in the local network of site B I can ping computer 192.168.1.57 but I can’t ping that same computer from Site A with network 192.168.10.0/24, despite of having PepVPN up and running and the link between the two networks established.
Sorry for the confusion. That’s the best I can explain right now. Could it be something firewall related to those computers from network 192.168.1.0/24 despite being able to ping them from the local network?

Thanks for all your help.

2

Does 192.168.1.57 have the site B router for a default gateway? Is the problem in both directions where 192.168.1.57 is not able to ping the 192.168.10.0/24 network?

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3

Hey Ron,
Yes the computer 192.168.1.57 has Site B router as the default gateway with IP 192.168.1.1
I belive the issue is only from network 192.168.10.0/24 to network 192.168.1.0/24, but just with some computers. I am able to ping IP phones with no issues at all.

Also, the routers are on different firmwares. Site A has firmware 7.0.1 and PepVPN version 6.0.0 and site B has 7.1.1 with PepVPN version as 7.0.0.
From network 192.168.1.0/24 i am able to ping the network 192.168.10.0/24 but as I explain when trying to ping 192.168.1.57 from network 192.168.10.0/24 it doesnt respond to ping.

Trying to ping 192.168.1.57 from its local network 192.168.1.0/24 works fine.

As a side note Site A router is a Peplink Balance One and Site B is a Balance 20.

4

For best results I would recommend upgrading firmware which you can obtain here. If there is still an issue please open a support ticket with us here.

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5

Do you check the client firewall setting running for the computer ? In most of the case, client firewall is only allowing local connection instead of different network ip range. Can you disable the firewall and test ?

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6

I will do the firewall test today. I will update this post when I do so. Thanks

7

Thanks for your support guys. I figured out that it was PC firewall related issues. That was the whole issue and the VPN was working fine. Thanks again

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