PepVPN disconnects


#1

One or two times per day, seeing PepVPN getting disconnected.

Following event messages are from two Balance Ones connected via PepVPN:
Router=Alpha Device=192C-4680-SN#1
Feb 06 02:51:55 PepVPN: Beta-Balance-1 (Beta, sn:192C-3056-SN#2) connected to PepVPN D-Link-Modem
Feb 06 02:51:08 PepVPN: Beta-Balance-1 (Beta, sn:192C-3056-SN#2) disconnected from PepVPN D-Link-Modem (link failure detected)

Router=Beta Device=192C-3056-SN#2
Feb 06 02:51:55 PepVPN: Alpha-Balance-1 (Alpha, sn:192C-4680-SN#1) connected to PepVPN D-Link Modem
Feb 06 02:51:27 PepVPN: PepVPN D-Link Modem failed to establish connection (failed to connect remote peer)
Feb 06 02:51:17 PepVPN: Alpha-Balance-1 (Alpha, sn:192C-4680-SN#1) disconnected from PepVPN D-Link Modem (link failure detected)

Message format makes it confusing as to why PepVPN is disconnecting. Initially thought problem was with D-Link Modem, however it’s event logs do not show any disconnects or reconnects.

Is there a way to increase PepVPN “Link Failure Detection Time” above 15-seconds? Like say 5-minutes. Allowing enough time for WAN Health Checks to kickin.


#2

You should check the point to point connection between the Balance One devices.

“Link Failure Detection” tell you that there is a connection problem between the Balance One devices. Why you need to increase the the times ?


#3

Running PepLink VPN Analyzer on Alpha device results in 0.82 to 0.99% Packet Loss.
Doing reverse, running Analyzer on Beta device results in No Packet Loss.

Performing a PepLink VPN Test on Alpha device:
For TCP 4-Streams Upload for 10-seconds results in 168 retrans.
For TCP 4-Streams Download for 10-seconds results in 0 retrans.

Performing a PepLink VPN Test on Beta device:
For TCP 4-Streams Upload for 10-seconds results in 0 retrans.
For TCP 4-Streams Download for 10-seconds results in 38 retrans.

To me, results do not indicate whether problem is with Alpha Balance One or with Beta Balance One.
The modems on either side do not show any errors.


#4

PepVPN Disconnects getting more frequent.
6 Disconnects in only a few hours.
Still no modem errors on either end.


#5

@AstiRusty

From the explanation given, seem like the issue more to point to point connection issue between the Balance One devices and this why the PepVPN disconnected.

Please open a support ticket for support team to check if you want to confirm the issue.


#6

Hello SitLoongs @ Peplink Support:

I have put our Spare Balance One in place of Beta (192C-3056-SN#2) Balance One. Waiting to see if PepVPN disconnects / reconnects problem returns.

If it doesn’t, when I get chance I will put removed Beta (192C-3056-SN#2) Balance One in for Alpha (sn:192C-4680-SN#1) Balance, leaving Spare where it is. For purpose of determining whether Beta (192C-3056-SN#2) Balance One was cause of disconnects / reconnects.
Or disconnect / reconnect problem went away by coincidence.

Sincerely,

Jeff