Peplinks Going and Staying Offline

General
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1

Hello all, I was curious to see if there was anyone else that has either ran into this issue or may have a possible solution.

The issue: We have multiple Peplinks (MAX BR1 Mini 5G) in the field that have randomly gone offline (not scheduled reboots) and will stay in a disconnected status until we have a local contact manually reboot them. Most of these devices will still have power and are not shutdown.

We have tried to find a commonality between the devices:

  • Firmware version
  •  So far it has happened with devices of different firmware versions

  •        8.5.1 build 5203	

  •        8.5.2 build 5243
  • POE or direct power (devices using both)
  • SIM card provider
  •  Verizon

  •  T-Mobile

Let me know if you have potential ideas for how to resolve or if maybe you’ve ran into the same issue!

-Austin

2

Having same issue. Did you ever get an answer anywhere?

3

Having the same issue.

4

Device shows offline from InControl2 could have many reasons. Please refer to this FAQ - FAQ: Why does my device appear "offline" on InControl 2 even though the device has an internet connection?

Additionally, please ensure your device is running the latest firmware version to avoid the known bug. You may download the latest firmware here.

2 Likes
5

TK

I’m having this same issue with a brand new Balance 580X running firmware 5.8.4. When the WAN1 connection drops due to service provider disruption, the WAN port remains disconnected until an onsite user physically powers the unit off and back on. When the unit is functioning properly, I have even rebooted it from the web GUI and it fails to come back online until it is physically powered off and back on.

Rich

6

Please submit a ticket and let us know when (date and time) the WAN1 was dropped and required a reboot to recover it.

For the issue of the device failing to boot up by rebooting it through the web admin, may I know it is definitely reproducible? We may need to do a test when you open the ticket. I have a B580X here but I don’t see the reported issue.

7

Ticket created. Event log provided. Diagnostic report and serial number unavailable at this time since router was rebooted through the web interface and the WAN ports have not come back up.

8

This sounds like a potential issue with the WAN Health Check settings. Have you tried adjusting the health check method to Ping or DNS using a reliable host like 8.8.8.8? Sometimes the default settings can cause the interface to hang if the handshake fails repeatedly.