Peplinks Going and Staying Offline

Hello all, I was curious to see if there was anyone else that has either ran into this issue or may have a possible solution.

The issue: We have multiple Peplinks (MAX BR1 Mini 5G) in the field that have randomly gone offline (not scheduled reboots) and will stay in a disconnected status until we have a local contact manually reboot them. Most of these devices will still have power and are not shutdown.

We have tried to find a commonality between the devices:

  • Firmware version
  •  So far it has happened with devices of different firmware versions
    
  •        8.5.1 build 5203	
    
  •        8.5.2 build 5243	
    
  • POE or direct power (devices using both)
  • SIM card provider
  •  Verizon
    
  •  T-Mobile
    

Let me know if you have potential ideas for how to resolve or if maybe you’ve ran into the same issue!

-Austin