Hello all, I was curious to see if there was anyone else that has either ran into this issue or may have a possible solution.
The issue: We have multiple Peplinks (MAX BR1 Mini 5G) in the field that have randomly gone offline (not scheduled reboots) and will stay in a disconnected status until we have a local contact manually reboot them. Most of these devices will still have power and are not shutdown.
We have tried to find a commonality between the devices:
- Firmware version
-
So far it has happened with devices of different firmware versions -
8.5.1 build 5203 -
8.5.2 build 5243 - POE or direct power (devices using both)
- SIM card provider
-
Verizon -
T-Mobile
Let me know if you have potential ideas for how to resolve or if maybe you’ve ran into the same issue!
-Austin