I need immediate support for a firmware that was pushed that killed connectivity to 400+ routers. Is there anyone I can speak with directly? This is time-sensitive.
If you don’t have access to a peplink partner, I’m happy to help.
1Simpleconnect
469-257-1111 x101
[email protected]
Community, I’m working with Brandon directly, and we will open a ticket and/or escalate to peplink as needed.
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Seen a similar issue last year when a firmware update caused mass outages. Rolling back helped temporarily, but coordination with Peplink support was essential for a permanent fix. Urgent cases like this definitely need a direct line of contact.