Peplink Balance 380 - Gigabit WAN, only pulling 290x290

I have a gigabit circuit on my WAN plugged directly into my Peplink Balance 380 (HW.5, FW 6.2.2 build 3362). If I run speedtest, I pull about 290x290. If I plug into my laptop (Macbook Pro 13" 2012 model w/ ethernet) it pulls a 910x910.

My immediate thought is that I’m having an MTU issue, but testing 1440, 1500, 1530, and 1580 I can’t seem to pull any faster than the 290x290. I’ve also noticed that the CPU seems to spike all the way to 100% very consistently when running speedtest to the point that the CLI is non-responsive until it’s complete.

Any thoughts?

Please and thank you!

Edit: I’ve also made sure that my Upload/Download bandwidth is set to 1 Gbps, not 300x300; Also, auto MTU is pulling 1500

This is the maximum router throughput for Balance 380 Hw5. You can achieve 900Mbps if you are using Balance 380 Hw6.

Thank you for your response.

I just want to be clear here on my side: even though everything is marketed as 1 Gbps of throughput*****, it’s only actually about 200 Mbps? That is incredibly shady! How can you sell a product as gigabit because of it’s technical port speed capability rather than actual usable throughput?

Between this and Peplink dropping support for Speedfusion on the Pepwave Max, I cannot imagine investing any more time or resources into a group that hides any semblance of real data or information behind multiple layers of marketing garbage.

Your Balance 380 HW5 is marketed as having 200 Mbps and you mentioned you were pulling 290 so it is actually outperforming the rated spec. We appreciate your support of our products!

Hi there. Is this still the case or is the 380 WAN interfaces now capable of higher speeds?


This is depend the the hardware revision for the B380. Start with B380 HW6, you should able to get around 1GB Stateful firewall throughput. Detail info please refer to the URL below :kissing_heart:

Which revision do I have? How can I tell?

Manos Sifakis (On the go)


@msifakis, you may check at Status > Device.

I am so sad! My 380 is a HW5 and my 710 is a HW2 :frowning:

Now what!? Is there a way to trade up?


Please contact Peplink local partner for assistance. They should able to advice on that.