I took the SIM card out of the Hotspot Modem (AT&T) that was working just fine. I put it in the Peplink Balance 30 w/ Embedded LTE and it seems to connect fine, gets an IP address etc, but it fails SmartCheck. When I put it on DNS for health check, it passes but there is no internet connectivity. I’ve tried setting it specifically to AT&T in the settings, but still no joy. Any ideas? this is NOT a SIM card from a phone or a tablet, its from a fixed hotspot device. Any help would be MUCH appreciated. I upgraded from an old Balance 30 to this with the built in LTE to get rid of the hotspot and have some of the new features.
Sadly, I can find no answers to this issue and will be returning the item.
Hi. This is not expected behavior and is inconsistent with our experience. Questions:
- What happens when you set DNS health checks to 22.214.171.124 and 126.96.36.199?
- What happens when you disable health checks?
- Have you set the APN as required by the carrier?
- Have you tried to set the APN to “Auto?”
- Is the ethernet WAN OK?
In general, issues like you describe are commonly a result either of the device not being supported by the carrier or an “APN issue” – with the latter being more likely.