I have a new Peplink Balance 30LTE and placed a Verizon SIM card in it. Boot up the router and I can’t get the cellar to work. When I look at the dashboard in the admin panel, cellular is stuck on “Resetting…” and has been like that for the last 14hrs.
Firmware: 8.0.2, build 4407. I suspect I may need a firmware update, however I can’t update it until I get internet.
Ideas on how to fix?
That’s curious. As an intital step, I’d suggest downloading firmware 8.1.0 from here … https://www.peplink.com/support/downloads/. Then, connect that computer with the new FW on it to a LAN port and upgrade the firmware in the 30LTE. After doing that, if the modem still seems to be acting goofy, I’d go to the router’s support page, something like https://192.168.1.1/cgi-bin/MANGA/support.cgi [change the address of your router if not 192.168.1.1] and look for an entry that looks something like this:
Take this opportunity to see if your cel module FW is up to date.
If these steps don’t fix the issue I’d (1) download a diagnostic report, (2) turn on RA and (3) open a ticket with the nice Peplink support folks.
I’ve recently had a similar experience with a BR1 LTEA on Verizon - the modem stuck in resetting (with the occasional brief cycle through connecting, and back again). Calling Verizon tech. support (and still pending for a resolution, now at Tier 3) they identified the issue as being that the SIM card was initially activated on a tablet, whereas the BR1 is a “connected device.”
Making the changeover seemed challenging to them and, as noted, still unresolved.