Peplink balance 210 and pepwave max bri

after configuration of my peplink balance 210 and pepwave max bri…I keep getting a request time out after pinging. it replies at first then request time out, and it does that continounsly. what do i do to solve this problem?

we need to know more about the details of your setup and network diagram. Please prepare these informations and submit a support ticket here with Diagnostic Reports of both devices