I love the router and am grateful for the recommendations here. It has worked flawlessly for the most part, however a situation arose and I’d like to prevent a repeat mis-performance.
I have installed this for my Dad who lives in a remote area. His only local ISP is microwave. They occasionally have outages. Typically, this is when Peplink shines. It kicks over to Verizon cellular and I never have complaints.
But recently, here’s what happened: the ISP modem seemingly glitched out. It was in a sort-of-working state, pingable at times, online for brief spurts, but mostly no usable internet. The situation resolved after power cycling the modem for about 60 seconds. But:
For some reason, the Peplink didn’t switch over to Verizon. And maybe that’s okay, because I don’t know how we would have known the modem was temporarily on the fritz. But I’m just wondering if my failover method is best. I think I selected http ping.
I discovered I can no longer access it through InTouch. Is the only way to use it to renew the annual warranty? One way or another, I need to be able to connect to it remotely, because I can rarely travel to work with it in person.
Pinging something well past the ISPs network into the internet might be sensible, you can easily change what target you use for the checks along with how sensitive you want them to be before considering the connection as down and failing over.
Intermittent outages or things like low level packet loss (which could be quite possible on a microwave link in a very heavy rain storm for example) are a little bit harder to test for with how Peplink implements the health checks though.
Yes, you can do this via the Peplink store directly or via a reseller. 20X is pretty low cost to renew PrimeCare which will include InControl2 access.