Peplink balance 20

I have peplink balance 20 connected to WAN1 and WAN 2.when you ping it Times out for 4 seconds then it replies for 20 seconds then back to 4 seconds.when i remove the WAN 1 and 2 and connect to normal router the pin does not time out.what is the solution.Kind regards Ken


Appreciate if you could provide more information.

What is LAN/WAN subnets?
Are you pinging from a PC connected to the Balance?
–Can you ping LAN IP of the Balance, if so, WAN IP or WAN Gateway IP?

If you would like to enable remote assistance and PM me your Serial Number I can certainly take a quick peek.
–To enable RA: Peplink | Pepwave - Forum