Peplink Balance 20 offline and online

Hello community.I would like your help with a problem I am having right now and I dont know what could be causing this. The issue is that one of our Peplink Balance 20 keeps going offline and online at random times the same day. This is impacting one of our customers and I would like to explain them what could be happening. The event log shows Device is offline or Device is Online. Is there something weird happening with the firmware perhaps. It is on 8.0.2 version.
I have attached a picture of the event log.

Go ahead and open a support ticket with a Diagnostic Report and Remote Assistance enabled and the team can definitely try to get to the bottom of things.


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Hi have you managed to solve this issue? iā€™m having same issue with my peplink balance one.