Hi there,
we are using a Panasonic NS500 PBX unit which is cable connected to our LAN, to manage phone calls. The NS500 is an hybrid system which manages analog-in phone calls and SIP/TLS calls between hardphones and softphones. SIP server is local.
While there are no issues at all when using hardphones, softphone to softphone calls are experiencing random issues (no audio). I would say that 30% softphone-to-softphone calls have (no) audio issue, and when this happens, users are required to dial again until the audio is working. Softphones are based on the official Panasonic iOS/Android app
We have been working closely with Panasonic which is asking us to double check settings on the router.
Scenario:
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Peplink Balance One using 5 WANs
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Core LAN + 4 VLANs - Hardphones and PBX are connected to VLAN 400
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Softphones are connected to the SIP server either through Staff VLAN, or through the Internet:
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VLAN 400 is outbound-forced to WAN 2 (required by Panasonic to use same WAN as the SIP server’s public IP address)
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SIP-ALG is disabled
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Application blocking setup as:
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required port mappings are apparently configured correctly (notice that RTP is forwarded to the DSP card, which uses a dedicated IP address 172.16.4.11)
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The softphone app, when locally connected in LAN, might attempt to connect to the PBX using the remote SIP server address, and to avoid this, as the Balance One Hairpinning/NAT Loopback cannot be excluded, a custom service forwarding is required
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Firewall rules
Any suggestion?