Our Balance 20 has become really unstable. It seems to crash about once per day. The symptoms are that the web interface becomes unreachable and within a few minutes, it stops routing. A power cycle is required to resolve the issue.
I also see that the CPU usage is frequently > 80%.
I submitted a help ticket and they looked at our unit. The conclusion was that there are too many active sessions and that we’re overloading the router. This seems a little surprising.
We’re using this in a household with 6 people. We have 3 WAN interfaces (I bought the 3rd WAN license). The 3 interfaces have a total of 21Mbs downstream in the best possible case.
Only default firewall rules are on. We do have several Outbound routing rules. Maybe I should make sure that no extra switching is going through the Balance by putting everything on an external switch?
Maybe we need a Balance 1, but it just seems surprising that we can overload this in a home environment. I also need to balance 3 wired WAN interfaces.