I just purchased a Balance 20 from Amazon. I have it connected to a workstation to get it properly configured and I wanted to upgrade the firmware to v6.x. I have registered the device and properly registered it as a Balance 20, with a warrantee expiration date of Dec 30, 2015. Unfortunately, there is no unlock key anywhere under manage devices. Also, it’s only giving me access to 5.x firmware downloads.
This is very confusing. Can anyone help?