No PPOE service detected

Hi All,

We are using Peplink 380 and encountered the following issue with the connection.

It has 3 WAN ADSL links and the profiles are configured like this:

WAN 1 - ADSL PPPoE connected
WAN 2 - ADSL PPPoE connected
WAN 3 - Peplink performs the PPPoE connection

(Dashboard shows β€œ No PPPoE service detected ” - as it can be seen in the attached snip)

From the screenshot, look like no response from the PPPoE service connection.

May I know the firmware version running for your device ? Beside that, do you tested dial direct the PPPoE connection via a PC ? Will it work from your PC ?

1 Like

Hi Peplink Team,

Sorry for the late reply.

Dial direct from my laptop, it works. We have 2 unit of Peplink 380 configured as High Availability failed over. We have gone haywire last night in order to bring the WAN 1 up.

Eventually we reset to factory settings, reconfigured PPPoe, and disabled the HA feature. It works.

image

@WTC

This is more like support case and it’s not easy to work this via forum. Do you purchase the device via Peplink local partner ? If yes, please contact Peplink local partner for assistance. They should able to help you to identify the root cause.

If you not sure who to contact, please open a support ticket here and Peplink support team will able to link you to the correct partner to work on this.