"No Latency Information" under WAN quality?

DaveZ · July 5, 2018, 3:29pm

My Balance One used to report WAN quality just fine, but now it reports “No Latency Information” for each WAN connection. I have no idea at this point what I’ve changed to cause this. What should I try to fix this? Thanks!

[EDIT] – The health check setup for each WAN link seems to be setup correctly.

TK_Liew · July 8, 2018, 6:55pm

Please the link below for more details.

Lowell · February 7, 2019, 10:32am

I am unable to locate the method you refer to to resolve this issue on the Pepwave SOHO MK3. What am I missing?

Travis · February 7, 2019, 12:20pm

He is referring to making sure that your default rule under Outbound Policy is set to auto. When this is done, the lowest latency algorithm is used, and you should start to see latency appear on your WAN Quality graphs.

I personally had this same question this morning and was able to get this working by changing the default outbound policy rule back to auto.

Lowell · February 7, 2019, 12:51pm

Travis,

Thanks but I don’t see that “outbound policy” option to be able to modify.

SamuelNorris · February 7, 2019, 3:16pm

Please have a look under the “Network” tab

Lowell · February 7, 2019, 3:43pm

Nope not under Network or any other tab or menu I can locate. I’ve deployed around 100 of these give or take…

Nope.

And nope.

dennis.hofheinz · February 8, 2019, 3:05am

Hi Lowell,

do you have installed the latest Firmware on your Surf SOHO?

Regards
Dennis

Lowell · February 8, 2019, 9:25am

Yes. First rule of contacting support, have the firmware up to date otherwise you will be asked to do so…

dennis.hofheinz · February 11, 2019, 12:06am

Hi Lowell,

this will be asked by nearly any support from a manufacturer. Peplink only please you to update if this fix the error.
My SOHO with 7.1.1 shows the same issue as you described. Maybe @Travis can say something about this feature in a SOHO?

Regards
Dennis

sitloongs · February 11, 2019, 3:29am

@Lowell & @dennis.hofheinz

Surf Soho doesn’t support Lowest latency outbound policy.

Please stay tuned, i need to confirm which firmware version include the new improvement that WAN quality report no longer rely on the lowest latency outbound policy. I will post again after confirm that.

TK_Liew · February 11, 2019, 6:23pm

We confirm this was improved in 8.0.0. You may try 8.0.0 beta3 if needed.

sporkman · April 11, 2019, 5:17pm

We can’t use auto or lowest-latency in most of our setups, but we’d still like the graphs. How do we do that?

sitloongs · April 11, 2019, 5:42pm

@sporkman

Please upgrade your device using firmware 8.0 RC3 as the firmware download link given by @TK_Liew then you will have the graphs.

sporkman · April 11, 2019, 8:24pm

Thanks, I’ll be on the lookout for that in the final release. I’m likely not going to put beta software out there right now, but good to know the quality graphs will be available for all configurations.