No connection to incontrol2

Hi there,
I´m using a Pepwave Max BR1 Router an I have problems with adding the DEVICE in IC2.

I recieved a message that the DEVICE ist already added the the customers company account.

Where can I see the Device Adding history ?

Please contact me.

Please let me know the name of your InControl2’s organization and PM me the serial number. I can help to do the checking.

Thank you.