I have two Cisco phones serviced by Nextiva cloud phone service. They have been working fine for months.
Since installing the PepLink 20 which seems to be otherwise working, the phones are behaving strangely.
On one of them, I have dialtone and can call my cell phone from it, but I can’t hear anything after the dialtone ends and one would expect to hear the phone on the other end ringing. The cell phone rings and I can hear sound from the desk phone. That means dial-tone is working, dialing is working, outbound sound transmission is working, but inbound sound transmission is not working.
On the other phone, I also get a dialtone, but calling doesn’t work. The phone just sounds dead after dialing a number and the remote phone (my cell phone in this case) doesn’t ring.
Any ideas for making VOIP work with the PEP Balance 20? Is this expected?