New device :: Stuck in an infinite loop of red tape

Product Discussion Peplink Balance
1

I just purchased a new peplink balance 20 & am looking for a manual for it since there was NOTHING in the box. The only downloadable manual I see available is for firmware 6.12. My device is running firmware 5.4.9s29. Firmware 6.12 supposedly is available for the Balance 20 all I need is a firmware unlock key.
OK so fine, now I have to go to inControl and make yet ANOTHER account and log in there to get the key.
So now logged in @ inControl I try to enter my device serial # there AFTER already having registered it @ Peplink only now I’m told the serial number is not valid.

This is crazy stuff. I just want the manual (that SHOULD have been in the box) for my router & I’d like to be able to update the firmware without jumping through endless hoops and getting absolutely nowhere. Is there a reasonably straightforward way to accomplish either of the above?

Thank you…
signed frustrated

2

The 6.1.2 manual covers everything the 5.4.9 does and then some so this is the correct one.

Please double check that you are entering the correct serial number on InControl 2:
https://incontrol2.peplink.com

You can also just email salesatpeplinkdotcom with your serial number and we can just send you the unlock key.

3

Thanks, Tim.

I’ve entered the SN multiple times with the same result. I will try the email route.