Mysterious Reboots - can the reason be determined from the log file?

Product Discussion Peplink Balance
1

I’m trying to remotely debug a bizarre networking problem and I need to determine the reason why our PepLink router reboots.

The log files show something like this each morning at 6am:

[TABLE=“class: stat_table, width: 761”]
[TR=“class: zb2, bgcolor: #E6E6E6”]
Mar 23 06:05:02
WAN: WAN 1 connected (x.x.x.x)
[/TR]
[TR=“class: zb1”]
Mar 23 06:04:55
WAN: WAN 1 disconnected (No cable detected)
[/TR]
[TR=“class: zb2, bgcolor: #E6E6E6”]
Mar 23 06:04:41
WAN: WAN 1 connected (x.x.x.x)
[/TR]
[TR=“class: zb1”]
Mar 23 06:04:04
System: Time synchronization successful
[/TR]
[TR=“class: zb2, bgcolor: #E1F1FF”]
Mar 23 06:03:10
WAN: WAN 2 connected (x.x.x.x)
[/TR]
[TR=“class: zb1”]
Mar 23 06:02:49
System: Started up (6.3.0 build 2189)
[/TR]
[/TABLE]

My theory is that our UPS is failing / going bad and dropping power to our networking stack around 6am each day, but I’m not sure.

Is there any way, by looking at the PepLink log files, whether the reboot was caused by power failure, vs. a manual reboot, vs. a crash of the router software?

2

Hello,

We may be able to see additional information from a diagnostic report if you could either create a support ticket or PM me the diagnostic report to check further into this. Odd though that it is happening at a specific time each day.

3

I sent you a PM, thank you.