Max Transit Duo with dead LTE card, freezing after a few minutes

Product Discussion
1

Good evening!

I have a Max Transit Duo with the dual LTE modem that gets stuck in the “Initializing” state with the LTE modem, and then entirely locks up and becomes unresponsive. I can reboot it and get it back for a few minutes, but the longer it runs, the quicker it locks up. It seems like a thermal issue.

Steps taken so far:

  • Factory reset, disconnected from WAN
  • Swapped power supplies (12V supplied PSU is typical, and I have also used a 12V benchtop supply)
  • Run in a climate controlled environment
  • Filed a support ticket, sent a bunch of diagnostic reports, and have not seen a response for 10 days from Peplink

I’m convinced that the hardware just needs to be replaced. This has an active PrimeCare subscription.

Please help!

3

@AKoenig our apologies, we overlooked the ticket in the last few days due to its status mistakenly set as “Awaiting Customer Feedback”.

The support team member is arranging to ship a replacement unit under the AHR option. We will liaise with you on the details in the ticket soon.

Again, sorry for the bad experience and the inconvenience caused.

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