MAX BR1 Slim - WAN port configured as LAN will not stick

Product Discussion Pepwave MAX
1

Hello everyone. Just got a MAX BR1 Slim in for a project where we need 2 LAN ports. I have upgrade the router to 6.3.1 and when I configure the WAN as a LAN it doesn’t stick. I do have the router managed by incontrol so I don’t know if that is overwriting the settings in the web GUI.

Network>Port Settings>Click here to configure Ethernet WAN ports> Enable> Save> Apply

I then get kicked back to the dashboard page and the WAN is still a WAN port.

How do I fix this issue?

2

I just tried it with a unit on my desk and it sticks every time. After I hit apply I am redirected back to the dashboard and the Eth WAN port is gone. I also physically confirmed that the WAN port was indeed acting as a LAN port.

You could try to temporarily disable router management via IC2, otherwise please make sure your power source is able to provide 2A of current. Thanks.

3

So I factory defaulted the router then went in and configured the WAN port as a LAN port. Looks like the settings stuck. I then went in and turned on Incontrol management and a couple of minutes later the LAN port was back to a LAN port.

Is Incontrol supposed to control this feature? If so do you know where I can disable it from Incontrol?

4

Hi,

Can you further check whether Bulk Configurator setting for the IC2 (Group Level settings) is enabled ? This will overwrite the device configuration if default configuration is uploaded.

For more information, please refer to the attached screenshot.

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Please remove the configuration file if there is configuration file uploaded.

Else if the above can’t help. please open a support ticket here for the team to further investigate.

Thank You

5

This is what I see.

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6

Hi,

Can you share your ticket number here for us to further check on this ?

Thank you

7

Here you go: [Ticket #761929] MAR BR1 Slim - WAN configured as LAN will not stick

8

Hi,

We are investigate on this and we will follow up with you using [Ticket #761929].

Thank You

9

I am experiencing the same results with a Max BR1 IP55 unit on 6.3.1 when on the 6.2 series I did not experience this behavior.

10

Hi thewireguys,

We manage to identified the issue. Tentatively we will apply the fix in IC2 latest today (06-05-2016).

Please stay tuned, we will give you posted when the fix applied.

Thank You

11

Hi Jared,

Can you please open a support here for us to further check whether this is related to the same issue ?

If this is related to the same issue and as posted tentatively we will apply the fix in IC2 latest today (06-05-2016)

Thank you

12

Hi All,

Sorry for the late, the fix applied.

Do let us know if any issue found and we are ready to help.

Thank You