MAX BR1 Pro 5g compatibility with ATT

Product Discussion
1

Yesterday, I went into the ATT store to get a sim card for my new router and was told it was incompatible with ATT. The guy said he could make me a sim card, but if it didn’t work, no refund. End of conversation, that’s the way it is.

So, what can be done? Return the router for another model?

2

If you can get a blank SIM, try putting the IMEI here and see what it says:

If it succeeds, it will offer you the 100 GB for $90 plan which is probably what the store guy was going to sell you. If it fails then you’ve only lost the cost of the SIM, not the whole plan.

3

https://iotdevices.att.com/certified-devices.aspx

I’ve attached a site that lists all the IOT devices certified for use on the AT&T network. It’s easy enough to filter this list to find your device to see if it’s certified on AT&T’s network.
Some observations/questions…

  1. Have you contacted your Peplink partner for assistance? Did you talk to him/her prior to the purchase?
  2. Sales reps at the store are most likely compensated by the $ value of product they sell. I suspect they are not motivated to help you with technical issues which don’t yield a big commission.
  3. If your device is indeed certified for use on the AT&T network (see URL above), I would request to talk to the store manager to get his/her assistance.

Hope this helps. Good luck.