Sorry for long post. I am trying to help someone who has a MAX-BR1-MK2-LTEA-W-T (EMA/Americas) installed in a large yacht and has taken the yacht on holiday elswhere in the UK, but now they cant get Internet while moored up near shore. However all their phones are working with mobile data (I have been video calling them) so I assume the mobile signal there should be okay.
Another company set all the equipment up, but I was the one that chose and installed the three.co.uk sim card as it has unlimited data for £20 per month. However, I am questioning the compatibility of the service as someone mentioned using a data-only sim whereas this one also has unlimited voice & texts.
Initially while docked at the home marina about a month ago I was getting about 10mbps down and 5mbps up and was able to stream youtube to the smart TV.
The antenna in use is a LMO7270 – 4G LTE outdoor MIMO omni antenna mounted high on the mast. Both pigtail cables are securely attached to the BR1 but I can only assume the rest of antenna is intact.
They connect via wifi to a Pipelink Balance one router and the WAN1 port of that is connected to the LAN port of the BR1. So I assume they are double NATing, but that doesn’t appear to be the problem.
Anyway, current problem:-
The sim card connects, then ‘Smartcheck Failed’ then disconnects and repeats. One person on on forums suggested changing healthcheck to DNS check on 188.8.131.52 as it could be a problem with the smartcheck facility itself. I havent tried that yet.
However, my guess is more on the provider, antenna, signal quality, sim card settings etc.
When it does connect the little blue signal bar icon shows full bars. Is that a real signal reading or just saying ‘SIM card connected’?
Any advice would be greatly appreciated as they have spent a small fortune and the installer company hasnt been much help. If there’s some way of getting phone support, then please PM me and we’ll try to arrange. Having spent about £3000 so far and not getting any internet, it would be appreciated…
Personally, I think they should spend £100 on a Huawei B535 which Three actually sell and do away with the rest.