MAX BR1 MK2 No Longer Connects to T-Mobile

Product Discussion Pepwave MAX
1

I have a MAX BR1 MK2 in an RV. I have not used it in 3-4 months. I’m currently in the NC mountains now and it will not connect to cellular. Just states “Obtaining IP address”. Connects to campground Wi-Fi just fine. After two days of trouble shotting with T-Mobile technicians and a new SIM card it still will not connect. They said they can connect to the router. They concluded my router does not support band 7 & 12 and that is all T-Mobile uses in most areas since about July of this year.
Below it states I’m on Band 5
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I find it hard to believe the MAX BR1 MK2 no longer works with T-Mobile.
Firmware is 8.2.1

Thoughts?

2

OK so you disagree with their finding? “they concluded my router does not support band 7 & 12 and that is all T-Mobile uses in most areas since about July of this year” ??

Have you used any tools on a different device or looked up public cell tower info to see what bands it has/broadcasts for t-mobile?

3

I’m not sure what I think yet, just looking for advice here. I plan on taking the router with me to day to Boone to see if it works there. About 45 minutes away and I’m sure different towers.

I have not looked up tower information but will try to figure that out when I return back to the RV.

4

Update…
Went to Boone and it worked fine. So, I assume it has to do with the towers near the area I am camped at.
According to this coverage map from T-Mobile I am in an area that is supported by a Partner.
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Do I have any options with this router? Would a different Pepwave work at in a partner area?

5

What partner? What bands? Does your plan allow roaming onto the partner?

6

Carolina West Wireless. Yes, it allows roaming. Odd thing is both phones work fine on the same towers.

7

What’s odd? What bands are the phones connecting on?

8

Odd that phones work and router will not connect. I don’t know how to see the iPhone connected bands. I looked but did not find them.

9

well you should figure that out. otherwise you won’t know what the issue is. its possible they are using different bands.

10

Well, I’ll tell you one way … If you have an iPhone type in 3001#12345# . Hit the icon in the upper right, then hit “serving cell info.” You’ll see the primary band on the next page. - Rick

11

I assume I do this as if making a call, right?
When I did that, I get a screen that states “Error performing request Unknown Error” Then the only option I get is Dismiss

12

@Mark_Spoon: Yes. This is what we use and have not have seen the results you report. Sorry, I can’t help further.

13

Thanks for trying

14

Mystery solved. Looking at settings once again and saw a roaming option. It states different countries but what the heck, let’s try it. BINGO!
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Thanks to everyone that tried to help