Max Br1 Mini with Sprint SIM Card keeps disconnecting and reconnecting

Product Discussion Pepwave MAX
1

I have a Max Br1 Mini with Sprint SIM Card keeps disconnecting and reconnecting. Any ideas? Thanks in advance!

2

Hi,

There are many factors to be looked for the mentioned symptom, it would be good if you can open a support ticket here for our Support Team to look into it.

Thanks and regards.

3

Hello,

Often times cellular connections will fail a health check in areas with a weaker signal. If you access the web admin and then the “Status” tab on top > “Event Log” on the left you will see messaging indicating if the cellular WAN link is failing health checks and is being disconnected as a result.

If the health checks are failing you can modify the health check settings to help reduce the number of times the health check fails and the connection is disconnected as a result. There are additional variables that would apply for the health check settings depending on whether or not there is fail-over to another link available and whether or not the device is mobile or stationary.

For support specifically tailored to your device and deployment, please open a support ticket here.

Thank you.

4

According to the event log, it says cellular disconnected, then cellular sim a changed, reloading sim, then cellular connected to Sprint (IP address)…

5

This could be signal coverage related. Please help to open ticket if you want to find out more.