MAX BR1 Incontrol incorrectly shows down when unit is up

[James_Webster]

For the device to be able to access incontrol2 it needs to be able to get to the *.peplink.com servers on the following ports UDP port 5246 and TCP port 443 and 5246. More info can be found here:

Peplink Cloud Service Public IP Address List

In a situation where you have a firewall between the Peplink/Pepwave device and the Internet, you might not be able to access our cloud service such as InControl. Get through this, you need to add our cloud service IP addresses into the firewall allow list. Peplink servers’ IP addresses and services in JSON file format can also be downloaded from: https://download.peplink.com/resources/ip_addresses.json The JSON file allows you to download and process the list programmatically. You may also …

If you are sure that these are open and not being blocked by the service provider then I would suggest opening a support ticket with us and enabling RA on the device so that we can run some further tests:

https://contact.peplink.com/secure/create-support-ticket.html

Thanks