We have a number of MAX BR1s deployed at various offices for several years working well. Now, suddenly, we two units (both at my office) that are now green on our side but red on your side. What I mean is that both units are connecting fine to the local cell network and all functionality seems to be working from our side. But the Incontrol website is showing them offline.
If I reset a unit to factory (via the pin in the hole), It comes on line in in-control for a few minutes to an hour, then goes offline and is unreachable from Incontrol. But from the client’s side all remains well and clients can use the internet. The same happens if we restore it to our current config. Comes up on Incontrol “at first” then goes down “after a while”. But from our side it is up the whole time.
This is serious for us as we rely on Incontrol heavily.
Thanks for any suggestions.