MAX BR-1 not showing in InControl2


#1

We have a MAX BR-1 device that when connected over a cellular network shows up as online in InControl, but when connected only over a WAN connection (i.e. SIMs removed and a DSL based ethernet plugged into the WAN port) does not show up as online in InControl.

Any thoughts as to why a MAX BR-1 would be visible and manageable in InControl over cellular connection but not a WAN connection.

I should add that we’re using the a VPN from the BR-1 to a FusionHub server running on AWS.

Thx.


#2

Hello,

If all traffic is being routed to a SpeedFusion VPN. That means the VPN peer does not route to IC2 hostnames. To solve this you will need to create two outbound policy rules.

Add two outbound policy rules to route traffic for ac1.peplink.com and ac2.peplink.com via Internet WAN(s).
(InControl2 uses Outbound UDP 5246 and TCP 443)

Source = Any
Dest = ac1.peplink.com
Port = Any
Algorithm = Priority

Source = Any
Dest = ac2.peplink.com
Port = Any
Algorithm = Priority

If the above ports are not being blocked and the two outbound rules have been made and it is still not communicating with IC2 (over the WAN), open a support ticket with us and we’ll take a closer look:

http://cs.peplink.com/contact/support/


#3

Hi Jarid - perfect - thanks.