Max Adapter 5g to Max HD4 LTE Stuck on "Connecting"

Almita · July 28, 2021, 7:17am

I have purchased a Pepwave Max Adapter 5G to add 5g to our Max HD4 LTE. When I plug the Max Adapter into the HD4 via the usb port is stays hung on “connecting” it discovers the usb and the max adapter it just will not connect. I have restarted, reconnected the unit multiple times.

Do you have any suggestions how to get it to connect? or why it will not connect?

WeiMing · July 29, 2021, 1:37am

Can you try to load the 8.1.2s011 firmware, to see if the MAX Adapter 5G is able to get connected?

I tested our lab unit with a positive result.

Fantjos · August 19, 2021, 8:24pm

Hello,

I have this same issue. I have tried downloading the above firmware but still no luck. I am now running the GM 8.1.3 and still having the same issue. Any help would be much appreciated.

Thank you,

Joe

TK_Liew · August 20, 2021, 12:28am

Please refer this if you are using HD4.

Fantjos · August 24, 2021, 11:16pm

Hello TK_Liew,

I did follow the instructions in that post and used firmware 8.1.2s011. My unit still will not work.

Thank you,

Joe

Steve_Mitchell · August 27, 2021, 7:06pm

I have a potential similar situation. I have a MAX Adapter 5G connected to an HD4 MBX and with AT&T it won’t ever go beyond “Connecting”. Verizon and T-Mobile connect fine. I’m in a very good signal area, and the same SIM can be used in the HD4 MBX on any modem and works fine.

Is there a firmware version for HD4 MBX that I can test?

colinrendell · September 7, 2021, 10:48am

Hi Team,

I have the same issue, are there any updates?

Best regards,

Colin