Just wanted to share some insights on the “error message” that might pop up regarding antenna connectivity on your devices.
Here are three situations in which you might encounter this error message:
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Not all antennas are connected: If you see the error message, it’s possible that not all the antennas are properly connected to your device. Antennas play a crucial role in signal reception, so ensuring they’re connected is essential.
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Poor signal in a bad coverage area: Sometimes, the error message might appear due to being in an area with weak signal coverage. This can hinder proper connectivity and trigger the message.
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Unlikely hardware failure: While rare, there could be a hardware failure causing the error message. It’s worth considering this possibility if the other steps don’t resolve the issue.
If you’re facing this error, here are the steps you can take to troubleshoot:
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Check antenna connections: First things first, make sure all the antennas are properly connected to your device. Remember, some deployment cases might have a single main antenna – in that case, you can ignore the warning message.
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Reboot the device: Once you’ve confirmed that the antennas are connected, go ahead and initiate a reboot for your device. This might help in resolving any temporary glitches.
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Check the Webadmin dashboard: After the device restarts, head over to the Webadmin dashboard and see if the error message is still displayed.
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Check Signal Strength: If the error message persists, identify an area with good signal coverage or use a specific carrier that you are certain provides a strong signal. As mentioned earlier, a very weak signal can trigger this message.
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Open a support ticket: If the problem still hasn’t been solved then it’s time to reach out to Peplink’s support team. If your device is under active warranty, they can assist with hardware replacement if needed.