The small business I do consulting for has had a Balance 20 for about five years now. But I think they have outgrown it. They started with DSL, on-prem Exchange and traditional phones. Now they have cable internet, Office 365, and just switched to VOIP phones. And they’ve added a few AP Ones as well. And their staff has increased to about 30. And of course the pandemic has led to more remote access and virtual meetings, including a weekly staff meeting. About 15 are on site, but they all do the meeting from their desks.
I have been monitoring the router via SNMP and have seen the CPU hit 80-90% on a regular basis. Today during their meeting, data collection actually cut out and the meeting was choppy. They’ve also had some cutouts on their VOIP phones.
I’m looking at the Balance product line. The 20X seems to be the best performing of the group. Based on the comparison, it appears to perform better than the $1000 models.
Would the 20X meet their needs? Is there another Peplink product that would better meet their needs?