Hello, is the website down today? I am trying t log in using the web https://192.168.50.1 but my credentials are not going through, my colleague is also getting the Login suspended error after trying to reboot the Peplink and his computer, changed IP as recommended, tried another (new) peplink and same results
Hi, @Julian_Koech
IC2 (Incontrol2) it is up and running.
But… Let me understanding…
Are you trying to access the LAN of your local device at https://192.168.50.1 and this is not working?
Yes, correct. My colleague and I are trying to log in, he is using the default admin as username and password admin since it’s his first log in on 2 Peplink devices on local device at https://192.168.50.1 and he is getting an Invalid Username or Password. I am getting the same error with the correct password and Username
Hello.
After first logon… the device will ask you to use a new password for the user admin. using OLD Password: admin, then you need to type the new password, two times.
You can RESET the device, using a paper clip. BUT… You will loose all config made at the device.
It’s at first log in using admin as username and password that it failed to log in with “Incorrect username and password” error. The paperclip reset to the device worked. Thanks
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Is it possible that the device is in a group in InControl2 and the system settings are configured to apply a randomised password?
If that was the case you can retreive the password from Ic2 by going to the device, click the “show all” button next to the device name and then you can reveal and copy the local admin password.