After the update to 6.3.0 I cannot get the L2TP remote user access functionality of my Balance 210 HW3 to work. If I switch to PPTP for remote access I can connect up just fine.
When attempting to connect via L2TP the connection times out, throwing an error that the VPN server cannot be reached.
Very strange behavior. If you could open a support ticket or PM me with SN of the unit and enable remote assistance I can certainly troubleshoot further with a test L2TP account.
Good morning, grumpyhooray, did you get a reply to your issue? I’m having the same L2TP connection problem with my Pepwave Soho after updating to 6.3.0