Hi PepLink Support,
I managed to set up VPN for our external worker access to our LAN network. I followed your guide here: Setting up L2TP With IPsec but without success. When connecting using Windows 7 VPN client, I got Errorcode: 619 “A connection to the remote computer could not be established, so the port used for this connection was closed…”.
I created a support ticket (provided the required info mentioned in the top of the support ticket page) for more than a week ago but still have not got support from PepLink. I enabled Remote Assistance on our brand new Balance 20 router so long so you can access to it remotely. Please help check and make it work. Thank you.