I have a new Peplink Balance 20 running firmware 5.3.12 build 1303 and I cannot get it to properly connect to my Satellite Modem (SurfBeam2 Satellite Modem RM4000 Series) for connecting to XPLORNET’s 4G Satellite Internet service.
The Satellite connection works fine on its own when connected to my network without the Balance 20. The Balance 20 also works fine when only connected to my primary Internet connection (3G Rockethub). Therefore it appears that the Satellite Modem and Balance 20 are having some challenges communicating with each other, or I’ve missed an important setting somewhere.
As far as Balance 20 settings go, I’ve tried keeping everything default, and then changing one item at a time, such as MTU, connection speeds, extending the health check time out, and MAC address cloning, to no avail.
Any suggestions on trouble shooting this would be greatly appreciated.