Is IC2 offline devices false alerts hitting a lot of people?


#1

received over few hundreds! emails that device offline / online status changed in last 2 hours, what’s up with that? Devices online and never didn’t went offline.

[TABLE=“class: table_list, width: 100%”]

Device Name
cssphis7241.dyndns.org

      Serial Number
      2830-F45C-0072
    
    
      LAN MAC Address
      -
    
                
      Product Name
      Pepwave Surf            SOHO
    
    
      Tag
      Chi, Zone2
    
    
      First Appeared
      9 days ago            (Jan 19 02:13)
    
    
      Last Appeared
      2 hours ago            (Jan 28 05:44)
    
    
      Band
                  2.4 GHz (802.11n/g) (active)
        5 GHz (802.11n/a)
      
    
    
      Supported SSIDs
      3
    
    
      SSIDs
      pangeare,            pangea-hotspotPW, pangeaguest
    
    
      History
      Event Log
    
    
      Firmware
      6.1.0 build            1419
    
    
      Last Config Updated
      Jan 19 02:34
    
      [/TABLE]

  Shows as offline but I able to access it and manage remotely.

#2

The system incorrectly identified some devices’ online status. It has been resolved as I explained in the email. We will avoid the same mistake from occurring again. We are sorry for any inconvenience caused.


#3

good it was resolved pretty quick.