Hi!
I am trying to use Intouch with my IC2-On-Prem.
When I go to “Clients → Action → InTouch”, there is a new window with the error message:
“Firmware unsupports.” (yes - spelled this way).
The Firmware of the tested router is on 8.4.1 build 5457, so it should be supported.
Do you have any idea, why InTouch does not start?
Thank you and best wishes
KPS
Log a ticket with Peplink for this so they can investigate.
Hi!
I had to enable InTouch through the ControlPanel of my IC2 VM.
But:
Currently, InTouch is only working with SpeedFusion Cloud! which is totally against the logic behind an On-Prem IC2.
Hello @KPS-ps,
The SpeedFusion Cloud services are a core part of the Peplink InTouch functionality; these are not accessible in a closed network, which would be part of the challenge you are experiencing.
From our ongoing observations with Peplink’s InTouch, the InControl2 team constantly evolves and improves the tool. For example, when InTouch launched, we only had HTTP and HTTPS; we now have SSH, TELNET, RDP, and VNC, all of which require different processing. When you also look at how InTouch can be used in the security video industry, the variety of codecs that the InTouch team has been working with is as varied as the brands out there.
You could submit a feature request for an on-premise version of InControl that supports InTouch.
I hope this helps clear the air on InTouch with the premiss version of InControl.
Marcus 