I have a Balance 310X that I have been very happy with for the past week. I have 2 WAN connections coming from ADSL Modems, both first priority and a backup cellular Sim card if they go down.
I setup SFC and tunnelled traffic to it via the outbound policy. All working fine.
I initially tested the hot failover by pulling the ethernet cables from front of the unit - again all worked perfectly.
So during my first live event all of a sudden I have no internet connection to any computer connected to the 310X . I log into the admin page to find both WANS are ‘connected’ and my cellular is on ‘standby’. Everything looks normal.
I soon notice that my router (Vodafone UK) supplying connection to my WAN 2 has no incoming internet connection, it seems the internet may have been disconnected from the cabinet by an engineer. This however causes the 310X to deny internet access to all devices, despite still having WAN 1 working perfectly and the backup sim ready to go if the connections fail.
It seems to me that this shouldn’t be the case - it basically means the 310X is completely useless as a hot failover device if the internet fault is before the ADSL router. I know my router throws up a sign in page hat informs that there is no connection, could this be throwing the peplink unit off?
I have changed the outbound policies and even tried without the pre-set ‘HTTPS persistence’ policy but it remains the same - routing through SPF or not there is no internet access whenever the router with the faulty line is connected. The moment I unplug the offending WAN 2 I get internet access back access via the WAN 1 connection.
Another thing to note is if I restart the router with the faulty line connected, the 310X has trouble establishing a connection to the speed fusion cloud - often never connecting at all.
Anyone have any ideas? Is there something Keep any access in this situation?