The latest InControl2 User’s Guide was released February 3, 2017. InControl2 has had more than a few revisions since then. It’s well past time to get this document updated. I regularly receive questions about how to use InControl2 that I have to dig to answer as they aren’t covered in the existing document. It should be updated regularly in the same manner as the firmware update documentation.
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With IC2 being as integrated into the Peplink ecosystem as it is, not having a user guide or manual for it can be very unattractive to customers. It may be familiar to those of us that use it daily, but for anyone new to Peplink, InControl2 can be a daunting undertaking and there is currently no up to date resource for using it. Just like any hardware platform has a user manual, InControl2 should as well.
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Considering that the new switch line will be only IC2 configurable this is extremely important to update. Starting to see tickets come up for this now.
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Wait. ONLY IC2 configurable? Then,
A: 1000% agree with this comment, IC2 needs clear documentation.
B: I’ll never buy those switches. One of the strengths of Peplink is I can login locally and solve a problem. Does anyone really want another Unifi?
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Waiting for new guide too.
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I couldn’t agree more!!! I also wish their were current and in-depth training videos on using the numerous IC2 features. IC2 is so powerful but getting there is a challenge.
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PLEASE provide and update regularly documentation for IC2.
As a home office DIYer with enough IT experience to be dangerous I have enjoyed the evolution of IC2 as it gets better and better, BUT when I spend months away from IC2, because everything is working nominally and I don’t need any changes, I have to climb the curve again just to make a slight change or try to figure out why something isn’t working as it should.
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The lack of response by PepLink says to me that engineer arrogance for us little people is more of a priority than support for its customers.
If there is a good reason for withholding information on how to use your product, please explain.
Again there needs to be a published manual and documentation on ALL of the IC2 features that is updated as changes are made.
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I agree with Brad’s opinion.
Our company is also expanding in Japan, and we are having a very difficult time explaining to customers why only the InControl2 manual is outdated.
Ultimately, the nonsensical practice of requiring users to operate InControl2 directly in order to understand it should be changed.
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Hello fellow Peplink Community members,
Here is a Peplink University recording that covers all the changes so far during the first half of 2025.
[Webinar] Peplink University - What’s New, What’s Improved - Inside InControl 2.14
I understand this is not the written/documented guide, though this video shows how each feature works within InControl2.
Marcus 
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This is not really an answer for the user that works on InControl infrequently. From time to time a quick access reference is needed to quickly get up to speed on how to accomplish something using PepLink gear.
Why must you be capable and difficult? I ran away from that with Cisco.
Brad
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Marcus,
I am not going to let this go. I am not a “Karen”, but I am a bit of a PepLink fanboy in that its been a delightful experience using the advanced features of InControl and Peplink devices.
For one of my companies that uses the services of an IT services provider, I have had an extended discussion on PepLink and InControl. Bottom line was that it was a giant time-suck trying to tackle issues for his team because of the lack of up to date documentation on InControl.
Thus they have elected to avoid PepLink products and services for its customers.
Brad
You know Marcus doesn’t work for Peplink right ?
He’s sharing a video that @PeterWest made.
What’s all this stemming from ?
Is there a manual for using unifi or other cloud network portals?
What company did they switch to from peplink has a good cloud document?
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Thank you Jonathan!
Yes I do know that Marcus doesn’t work for PepLink.
The video is informative but not helpful in the moment a solution to an issue is needed.
I am an above average non-professional that does not want to rely on others to sort through and figure out how to solve periodic issues with InControl and PepLink devices.
I don’t know about the other portals as I haven’t attempted to use them in the recent past, nor do I have time to understand what they offer as documentation.
I don’t know which company they use, because my company pays them to address issues and insure IT operations so I don’t have to. BUT if the products and services they use didn’t offer documentation I am certain they wouldn’t use them.
The documentation exists in some form somewhere AND PepLink has reasons to keep it hidden and proprietary. PepLink needs a reason to invest the time and resources to make some form of the documentation available to users.
I doubt that it’s being hidden.
Hello , some of my favorite peplink team!
@Allen_Tam , @Giedrius , @sitloongs @Zachary_Chow
Please comment and let Brad know that you’re not hiding anything and that it’s like a lack of resources and moving too quickly with changes on incontrol2 to keep a manual active.
Personally instead of a manual I’m interested in a searchable knowledge with AI intelligence for me to search for what I’m trying to accomplish versus reading a manual.
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I agree on the AI approach. I refer to a manual in a lookup fashion and AI would be a way to correct for incorrect vernacular and mistaken concepts.
BTW I have used the hidden reference only because the documentation has been requested for YEARS without response.
Thanks for the continued feedback, I want to acknowledge that we’re fully aware of your comments.
As Jonathan mentioned, there’s no intention to hide anything . IC2 has been evolving quickly, and most users have been able to navigate the UI without much issue. That said, you’re absolutely right—we haven’t dedicated resources to maintaining a proper manual.
We do agree it’s time to modernize it: something web-based, searchable, and easy for the team to keep updated. We’re aligned on the need and appreciate the push. Work will be started soon. 
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Thank you for chiming in to reassure users that work on an InControl UI reference will begin soon. But permit me to pile on some reasoning so it becomes a priority to get it done soon.
The “most users” you reference in your reply post probably work with the InControl UI on a regular basis. The rest of us that don’t have to navigate the InControl UI regularly to maintain our networks and have limited access to professional services for network maintenance will benefit greatly from a searchable reference to simply get things done. And, the professionals (most users) will also benefit because when called upon to accomplish tasks that are different in some way will be able to more efficiently research UI details to understand how to address issues.
Peplink’s business model I am sure has had to evolve in a competitive environment where pricing and margins have to be monitored carefully. And “ease of use” isn’t as attractive a product feature compared to “capability of use” to the professional buyer market. I would assert that a transparent and up to date reference for the InControl UI would enhance the professional’s efficiency in supporting their constituents and thus making PepLink products more valuable to them.
Please keep us posted regularly on the timeline for the development and publishing of the UI reference. I recognize that the development of the reference may take some time. Regular updates would reassure those of us that have been asking for this for so long it had to be assumed that is was at worst hidden and at best just not gotten around to.
Communication and Transparency are your friends ALWAYS.
Brad
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100%! Appreciate the additional comments and they are well received. Thanks Brad!
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