Incontrol2 Subscription - device offline


#1

Just have a quick question related to an out of warranty Balance 20.

I have just updated to the latest firmware, created a new incontrol2 account and also purchased a 1 year incontrol2 subscription.

How long does it take for the device to show online once the purchase is complete?

Are there any steps i need to complete after the purchase to get the device to show as online?

Thanks

James


#2

Hi James, usually within an hour it will update automatically. Thanks.


#3

Thank you. It has finally shown up in the web interface.

Everything is working great.