JamesL
September 22, 2016, 11:27pm
1
Just have a quick question related to an out of warranty Balance 20.
I have just updated to the latest firmware, created a new incontrol2 account and also purchased a 1 year incontrol2 subscription.
How long does it take for the device to show online once the purchase is complete?
Are there any steps i need to complete after the purchase to get the device to show as online?
Thanks
James
Tim_S
September 23, 2016, 2:25am
2
Hi James, usually within an hour it will update automatically. Thanks.
1 Like
JamesL
September 23, 2016, 6:28am
3
Thank you. It has finally shown up in the web interface.
Everything is working great.
Hi,
I’m having this same problem and it’s been about 2.5 hours since I purchased the InControl subscription. It is a Saturday night, is human intervention required on Peplinks end or is it all automated?
Thanks
Dave
Fixed it. Plugged it the Ethernet WAN and it came straight online, despite having 4 dongles on 4 different networks all working perfectly.
Weird.
Cheers!
Dave