Incontrol2 Subscription - device offline


Just have a quick question related to an out of warranty Balance 20.

I have just updated to the latest firmware, created a new incontrol2 account and also purchased a 1 year incontrol2 subscription.

How long does it take for the device to show online once the purchase is complete?

Are there any steps i need to complete after the purchase to get the device to show as online?




Hi James, usually within an hour it will update automatically. Thanks.


Thank you. It has finally shown up in the web interface.

Everything is working great.