I started having an issue in the last hour with InControl2 not allowing me to Remote Web Admin any of my equipment. I have cleared all cookies, cleared all browsing data including saved login information, and tried again. This has been tested in both Google Chrome (latest build) and Firefox (latest build). I believe this to be an issue with the website not my computer.
I have now tested on all 33 devices in my InControl2 and everyone of them results in same errors. I’ve also noticed performance issues with status updates on the InControl2 device dashboard pages.
Any information on what the issue was? Many network admins will be wondering the same thing in order to properly report issues within their own organizations.
Root cause analysis: 11/02/2020 At approximately 1 pm central time, the database restarted spontaneously causing DB connections to fail health checks and affecting DDNS, RWA, and Authentication Services. Fix applied: Services resumed after restart. Prevention : Added monitors to check for errors to alert us if this were to happen again.