Hi,
We recently had an issue where a customer removed us from their organization without notifying us. It would be great if Partners like us will have another layer of admin rights wherein we cannot be remove from the organization we manage without our approval.
Regards,
Josephine
Technical Support, SinglePoint Communications
I can see this both ways, it’s the client’s hardware, not ours. If they remove us, then we can’t provide support.
On the other side, if they’re leasing/renting/using the hardware as an MSP client, we don’t give them Super Admin rights, just admin rights, then they can’t remove us.
If your client removed you, and they need support, they need to re-add you and then you can support.
Made more or less the same request + asked to treat feature requests within the ticket system as own category
What if you’re renting the equipment to the customer, this can still happen. This needs to be addressed!!!
When our customers rent, they don’t get their own org.
This is the way. Organisations should define ownership.
My org in the customers name with their rental devices from me - no issues.
They own the org and it has my rental devices? I’ve just given them full control to brick the device and stop me from managing / recovering them.