InControl 2 Automatically Downgrading Devices Running Firmware 6.2


#1

If your device is falling back to older firmware after upgrading to 6.2, it could be because InControl 2 is forcing the device to follow group Firmware policy:


In this situation, you need to update your firmware policy by navigating to ​Settings>Firmware Policy:


Here, you could either change the firmware policy to “Firmware management disabled”, or to “Custom”. If you choose “Custom”, here are the instructions for loading firmware on InControl 2.


#2

I’m facing the same issue with this. Please get it fix asap.


#3

Hi Steiven, did you follow the directions in the above post? This should resolve your issue.


#4

Yes, I did.

In the “Firmware – Group policy” I have set to “6.2.0 build (Custom)”, it not apply to dashboard.
I have to go in device by device to change it to “6.2.0 build (Custom)”, which is doesn’t make sense.


#5

Hi Steiven,

Can you share the screen shot of your Firmware - Group policy and Firmware Update Schedule?

  • Login to your IC2 > Select the affected device group > Settings > Firmware Policy.