If your device is falling back to older firmware after upgrading to 6.2, it could be because InControl 2 is forcing the device to follow group Firmware policy:
Here, you could either change the firmware policy to “Firmware management disabled”, or to “Custom”. If you choose “Custom”, here are the instructions for loading firmware on InControl 2.
In the “Firmware – Group policy” I have set to “6.2.0 build (Custom)”, it not apply to dashboard.
I have to go in device by device to change it to “6.2.0 build (Custom)”, which is doesn’t make sense.