IC2 never finds the correct address of a device and the results don't make sense

[mldowling]

Hello @liammonroe,
Here is a previous forum post gives you the background as to why you are seeing what you are experiencing.

InControl2 (and Peplink/Pepwave) map device location displays

Hello Everyone, To those out there using InControl2 and the maps showing the location of where devices are. We are seeking support from our colleagues within the Peplink Community for the return of Google Maps as the mapping platform of choice. When working with remote locations most of our sites can not benefit from this new (in our view) second rate mapping system that does not support aerial imagery with the previous hybrid combining of aerial imagery and maps. A lot of our customer’s loc…

InControl2 is working correctly. The issue is with the source mapping platform that in that it does not know of the location.

Here is how you can currently getting around the missing and lack of address results from the mapping platform. Using your mapping platform of choice, acquire the GPS coordinates from the mapping platform and enter those manually into the areas on InControl2 for the longitude and latitude coordinates.

We are optimistic that in the future, there will be a viable option to allow everyone to choose between alternative mapping platforms that are more suited to the various uses and regions around the world.
Happy to Help,
Marcus